Frequently Asked Questions
Orders & Shipping
Where do you ship?
We currently ship across the United States, Mexico, Spain, Germany, Norway, and the UK.
How much does shipping cost?
Flat-rate shipping is calculated at checkout. We also offer free shipping on orders $50+ and free local delivery to Austin, TX (no minimum).
When will my order ship?
Orders typically ship within 2–3 business days. Please note: Orders containing preorder items will ship when all items are available. To receive in-stock items sooner, place a separate order.
How is my coffee packaged?
All bags are sealed with a degassing valve to lock in flavor and aroma until you open it.
About our Coffee
Where does your coffee come from?
We source directly from producers in Ecuador — from the volcanic soils of the Galápagos Islands to the highland valleys of Loja.
Are your coffees organic?
Our coffees are grown using organic and agroecological practices, without synthetic fertilizers or pesticides.
Do you offer ground coffee?
Yes! Just specify your preferred grind size (Fine, Medium, Coarse, or custom) in the notes at checkout.
What’s the best way to store my coffee?
Keep your coffee in a cool, dry place, away from direct sunlight. For best flavor, we recommend enjoying it within 4 weeks of opening.
Wholesale & Sustainability
Do you sell wholesale?
Yes! We offer wholesale pricing for cafés, roasters, and retailers. Please reach out via our Wholesale Inquiry Form.
Can we collaborate with Sierra Negra Coffee?
Absolutely. We love working with like-minded brands, cafés, and creators. Drop us a line at hola@sierranegracoffee.com.
Is your packaging recyclable?
Yes! Our bags are made from 100% recyclable mono-material, designed to protect coffee freshness while reducing environmental impact.